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How do we book you guys?

Easy – just send us an email with information about your needs and we'll get back with you.

We use another company for school pictures, can we get out of our contract?

Yes, of course! Contracts are not legally binding. Just tell your old company that your families deserve better. We'll make sure that your transition will be smooth. And we promise that families will be thanking you for making the change.

Our school needs student IDs and class portraits, can you do these too?

Absolutely, we can help you with all your administrative needs.

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How do I order?

In an effort to be environmentally conscious, we are offering electronic order forms this year. Please contact us for the link to your school’s electronic order form.  Forms are due ON PICTURE DAY or there will be a $10 late fee.

Can I see my child's portrait before I order?

Yes! Please select to "view proofs" on your order form and we will email you three options to choose from. If not, we will fill your order with the portrait we think is the best. Either choice is a good one!

Is there a satisfaction guarantee?

Yes – if you are not happy with your portraits we will refund 100% of your payment. Just email us.

When will my order arrive?

We will deliver portrait packages to your school within six weeks of Picture Day.

Can I re-order?

Of course. Just email us your child’s full name, school and class – we’ll get back to you with next steps.

IF YOU HAVE NOT RECEIVED YOUR SCHOOL PORTRAIT ORDER WITHIN SIX WEEKS OF PICTURE DAY:

Please contact us – there was a payment issues or an incomplete order form and we have not been able to contact you. Thanks!

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I love my child's portrait – can you take mine too?

Yes, of course – great portraits to use personally or professionally have a huge impact. Go ahead, you deserve it! (And we promise to make you look good).

And what about family portraits?

Yes indeed – we'd love to. We also offer summer and fall specials. 

My company needs professional portraits for our new website/rebrand. Can you guys do this?

Yes, we'd be happy to. All companies, big or small, should have great, consistent, and professional portraits. We are available to take individual portraits, candids, group shots, retreats, events… whatever you need.

How can I contact you?

email:
grow@roots-shoots.com

post:
1212 Broadway, Suite 300
Oakland, CA 94612